AS · Business continuity
Application support
L1–L2 functional support, user guidance, issue resolution and business-process continuity across Finance, Procurement, SCM, Projects and HCM.
01Run · enhance · optimize
Oracle Fusion Managed Services
A managed operating model for stability, responsiveness and continuous improvement across the Oracle Fusion landscape.
L1–L3Support model
QuarterlyRelease cycle
SLA · KPI · RCAGovernance
Our approach
Move beyond ticket closure to reliable enterprise operations.
Our Fusion Center of Excellence combines L1–L3 functional support, technical delivery, integration monitoring, quarterly update readiness and continuous improvement. A transparent governance rhythm keeps priorities, risks, service levels and the enhancement backlog visible.
Delivery journey
A disciplined service management rhythm
The rhythm covers incidents, service requests, access, integrations, reports, quarterly updates, month-end support and continuous service improvement.
- 01
Triage
Assess business impact, priority, ownership and the fastest safe route to restore service.
- 02
Resolution
Coordinate functional and technical teams through diagnosis, correction, validation and closure.
- 03
RCA
Identify the underlying cause and assign preventive actions for recurring or high-impact issues.
- 04
Knowledge base
Convert resolved issues into reusable runbooks, known-error records and user guidance.
- 05
Release readiness
Assess quarterly updates, coordinate regression testing and manage production readiness.
- 06
Service review
Review SLA trends, risks, backlog and improvement priorities with business and IT leaders.
Connected workstreams
Control the complete outcome—not isolated activities.
Business, platform and transition responsibilities are managed as one coordinated delivery system.
TS · Platform reliability
Technical support
BI Publisher, OTBI, OIC, HDL/FBDI, workflows, approvals, extracts, integrations and minor extensions.
02QU · Release assurance
Quarterly updates
Impact assessment, sandbox validation, regression testing, release planning, change tracking and production readiness.
03GR · Visible accountability
Governance reporting
SLA dashboards, service-review metrics, ticket ageing, RCA tracking, change control and executive reporting.
04Capability coverage
Depth across the operating landscape.
The scope is shaped around the client environment, priorities, controls and existing technology ecosystem.
Fusion Financials
Operational support, close readiness, accounting, controls and issue resolution.
Procurement & SCM
Requisition-to-pay, suppliers, purchasing, inventory and operational transactions.
Projects
Project costing, billing, controls, integrations and reporting support.
Fusion HCM
Core HR, absence, talent, payroll touchpoints and security support where in scope.
Security
Role provisioning, approval changes, data access, SoD review and audit support.
Reporting & Integration
OIC, BIP, OTBI, extracts, interfaces and production monitoring.
What you receive
Clear outputs that support ownership.
Every engagement is designed to leave usable evidence, knowledge and a practical route forward.
Service performance pack
Tickets, priorities, SLA performance, ageing, risks and management actions.
Root-cause knowledge
RCA notes, known-error records, runbooks and reusable support knowledge.
Release readiness
Impact assessment, test coordination, defect tracking and deployment decisions.
Improvement roadmap
Prioritized enhancement, automation and adoption opportunities.
✓
Veltech Fusion Center of Excellence
End-to-end managed-services ownership across support, releases, reporting, integrations, governance and continuous improvement.Outcome: Reliable enterprise operations with transparent service control, continuous improvement and proven managed-services experience across real estate, banking, facilities management and diversified enterprise clients.
Discuss Fusion Managed Services